Returns & Exchange Policy
Returns & Exchanges
We want you to be satisfied with your order. If something is not right, we are here to help.
Return Period
You may request a return or exchange within 14 days of delivery. Requests made after this period will not be accepted.
Eligibility Conditions
To be eligible for a return or exchange, items must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- In original packaging
- Free from any signs of use (stains, odors, perfume, makeup, damage)
We reserve the right to refuse any item that does not meet these conditions.
Exchanges (Size or Item)
We offer exchanges for size or item changes.
- The customer covers the return shipping cost
- We cover the shipping cost of the replacement item
- Each item is eligible for one exchange only
- Exchanges are subject to stock availability
Defective or Incorrect Items
If you believe you have received a defective or incorrect item, you must contact us within 48 hours of delivery. All claims must include clear photos of the issue, including packaging if requested.
After review, we will decide the appropriate solution:
- Replacement of the item, or
- Refund if a replacement is not available
Please note:
- Items showing signs of wear, damage, or misuse after delivery will not be considered defective
- All returned items are subject to inspection before approval
We reserve the right to refuse any claim that does not meet our quality verification standards.
Refunds
Refunds are only available in the following cases:
- Confirmed manufacturing defect
- Incorrect item sent by our team
No refunds are provided for:
- Change of mind
- Incorrect size selection
- Normal wear and tear
Refunds are processed using the original payment method.
Hygiene Policy
For hygiene reasons, the following items cannot be returned or exchanged:
- Underwear
- Socks
Important Notes
- Return requests without prior approval may be refused
- Items not meeting return conditions may be sent back to the customer
- We may refuse returns that show signs of use or alteration
- All return requests are subject to internal inspection and approval